Return Policy

Dear Mr. or Mrs. Customer,

Shop At KEI is committed to complete customer satisfaction. Above all, the staff members of Shop At Kei take pride in the quality of our merchandise and work to ensure each and every customer receives top-notch goods and service. However, we do not accept returns, exchanges, or cancellations. Refunds will not be issued. All sales are final. Return for exchange purposes is also prohibited.


  • To clarify, returns or exchanges are also not allowed for special orders, on sale, or limited-edition merchandise. Such items also include, but are not limited to Melanin Crown, accessories, and all other collections items.
  • Additionally, we are not responsible for items that are not received and show a “Delivered” status in our system. On the other hand, If this situation occurs contact U. P. S. or the courier service on record directly by referring to your shipping confirmation email.


Purchases Made Through Retailers
Contact the store/ retailer where you purchased your products for a return or exchange. Shop At Kei is unable to provide a return or exchange for a purchase made through a retailer.


  • Once an order has been submitted, no edits or cancellations can be made.

Please Note: Shop at Kei is unable to honor any edit/cancellation requests through any customer support channels.

Reach out to UPS or the carrier to inquire about alternative delivery options for your package.


Please Note No Returns:

However, If your order is over $250 you will receive complimentary shipping. Moreover, orders are shipped once payments have been processed.


Order Information

Customers, please review your order information by clicking here.

To view our F. A. Q. please click here.

Lastly, do you have questions about your order that aren’t listed here or in our F. A. Q. section?
Please email us: [email protected] or chat with us now.


In conclusion, Shop At Kei appreciates your business. Thanks for shopping with us.


201 Saint Charles Ave.

Suite 114-371

New Orleans, La 70170

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